Delete my data

Ask once, and we delete your account and personal details within 30 days.

How to ask

Email book@boasouthafrica.com with the subject Delete my data, from the email address on your account. If you booked with a different address or only by mobile number, tell us that number too, so we find everything. You can also ask at any BOA salon. We'll confirm by email when it's done.

What we delete

Your BOA account and sign-in, including the link to Google, Apple or Facebook if you used one.
Your name, email address and mobile number, and the notes a salon kept about your preferences.
Your loyalty points, favourites, reviews and the photos you added to them. Reviews come off the website.
Your past bookings are kept only as anonymous visit records, with nothing that identifies you.

What we have to keep

Tax invoices for the last five years, as the Tax Administration Act requires. They carry only what an invoice must.
Gift vouchers that still have money on them. Tell us if you'd rather we cancel them.

Before you ask

Upcoming bookings are cancelled with the account, so cancel or finish them first. Unspent loyalty points are lost, so spend them on a visit first if you'd like to.

If you signed in with Facebook

You can also take BOA off your Facebook account yourself: in Facebook go to Settings & privacy → Settings → Apps and websites, find BOA Booking Auth and remove it. That stops Facebook sharing anything with us; email us as above to delete what we already hold.